FAQ - Moov Physio

Getting Started

Taking the First Steps: Key Information for Getting Started with Physiotherapy

My Appointment

Scheduling Made Simple: All You Need to Know About Your Physiotherapy Appointments

My Treatment Plan

Navigating Your Journey: Frequently Asked Questions About Treatment Plans

Mobile Allied Health Services

Your Questions Answered: Understanding Our Mobile Allied-health Services

Payments & Refunds

Decoding Finances: A Guide to Payments and Refunds in Our Allied-Health Services

Getting Started

Do I need a referral to see a Physiotherapist

You do not generally need a referral to see a physiotherapist. You can make an appointment directly. However, if your treatment is under a specific program, like the Department of Veterans' Affairs, Medicare Chronic Conditions Care Plan, or Worker's Compensation schemes, you will need a doctor's referral to ensure your treatment costs are covered.

What conditions can physiotherapy treat?

Physiotherapy is a versatile field that addresses a wide variety of conditions. It can treat musculoskeletal conditions such as back pain, arthritis, and sports injuries. Neurological conditions including stroke, Parkinson's disease, and multiple sclerosis can also benefit from physiotherapy. Additionally, cardiorespiratory conditions like asthma, chronic obstructive pulmonary disease, and heart disease can be managed effectively with physiotherapy. Other conditions include post-surgical rehabilitation, balance and fall prevention, and chronic pain management, to name just a few.

When should I see a physiotherapist?

Physiotherapy is not just for recovery from injuries or conditions. It's also beneficial for preventive care. You should consider seeing a physiotherapist if:
- You experience chronic pain that impacts your quality of life or daily activities
- You've sustained an injury, whether it's sports-related or not
- You're about to or have recently undergone surgery
- You experience balance issues or have frequent falls
- You have a difficult time with mobility or physical functions
- You're starting a new sport or exercise regime and want to prevent injury
- You're pregnant or have recently given birth and are experiencing related discomfort or mobility issues

Should my physiotherapist be associated with any professional organizations?

Being a member of a professional organization suggests that the physiotherapist is committed to continuing education and adheres to a set code of ethics. In Australia, It is mandatory for physiotherapists to be registered with AHPRA to be able to practice the profession. AHPRA is the regulatory organization that regulate all the medical professions in Australia.

What are some signs of a good physiotherapist?

A good physiotherapist listens to your concerns, explains your condition and treatment plan clearly, modifies treatment to fit your individual needs, and shows genuine care for your health.

What is the importance of the physiotherapist's approach to care and treatment?

Their approach can significantly affect your recovery. An ideal physiotherapist uses a patient-centered approach, considering your personal goals, lifestyle, and comfort.

What is the importance of the physiotherapist's approach to care and treatment?

Their approach can significantly affect your recovery. An ideal physiotherapist uses a patient-centered approach, considering your personal goals, lifestyle, and comfort.

My Appointment

What should I expect during my first physiotherapy appointment?

During your first appointment, your physiotherapist will conduct a thorough evaluation. This includes understanding your medical history, assessing your physical condition, and determining your mobility and pain levels. They will also discuss your treatment goals. Based on this information, they will develop a personalised treatment plan for you.

How long does a physiotherapy session last?

Typically, your first session, the initial consultation, might last up to an 40 minutes as it includes a thorough assessment. Subsequent treatment sessions can range from 20 to 40 minutes, depending on your condition and treatment plan. In some cases, session can last up to an hour especially in complex conditions.

Will the treatment hurt?

Some discomfort might be expected, especially when starting, but your physiotherapist will aim to make you as comfortable as possible. They will work with you to manage any pain or discomfort you may feel.

What should I wear for my appointment?

Wear comfortable clothing that allows for easy movement and access to the area needing treatment. For example, shorts for a knee problem.

What should I bring with me to the appointment?

Bring any relevant medical reports, a list of medications you're currently taking, and wear or bring appropriate clothing. You may also need your insurance card if applicable.

Is it normal to feel pain or discomfort during or after the session?

Some discomfort is normal as your body adjusts to exercises and treatments. However, severe or persistent pain should be reported to your physiotherapist immediately.

How soon can I expect to see improvements from my physiotherapy treatment?

Progress varies widely depending on the individual and the condition being treated. Some people may see improvements during the session or after a few sessions, while others might need several weeks or months to notice significant changes.

Can I continue my normal exercise routine outside of my physiotherapy sessions?

Before continuing or starting any exercise routine, it's best to consult your physiotherapist. They can guide you on which exercises are safe and beneficial for your condition.

What happens if I miss an appointment?

If you miss an appointment without prior notice, you may be charged a cancellation fee. Consistently missed appointments can also impact your recovery progress.

My Treatment Plan

What is a physiotherapy treatment plan?

A physiotherapy treatment plan is a customised strategy designed to address your unique health and recovery needs. It outlines the types of therapies, frequency of sessions, and at-home exercises, and is created with the goal of promoting optimal recovery and function.

What factors are considered when creating my individualised treatment plan in physiotherapy?

Your physiotherapist will consider a variety of factors including your diagnosis, physical condition, lifestyle, activity level, general health, personal goals, and treatment preferences when creating your individualised treatment plan.

How often will I need to follow my treatment plan?

The frequency of your sessions will depend on your specific needs and the nature of your condition. Typically, physiotherapy sessions are scheduled one to three times a week, but this can change based on your progress and the severity of your condition.

Can my treatment plan change over time?

Yes, your treatment plan will be continually reassessed and adjusted as needed based on your progress, feedback, and any changes in your condition or goals.

How will I know if my treatment plan is working?

Signs of progress can include reduced pain, increased mobility, improved strength, and enhanced function in daily activities. Your physiotherapist will monitor these indicators and provide regular updates on your progress.

What happens if my treatment plan isn't working as expected?

If your treatment plan isn’t delivering the expected results, your physiotherapist will reassess your condition and adjust your plan accordingly. This might involve introducing new therapies or changing the frequency of your sessions.

Will my treatment plan include exercises or activities to do at home?

Most physiotherapy treatment plans include at-home exercises to enhance your progress. These exercises are designed to be safe and effective for you to perform between sessions.

What if I am unable to adhere to the treatment plan due to time constraints or other commitments?

If you have issues adhering to the treatment plan, discuss this with your physiotherapist. They can adjust the plan to better fit your schedule or provide strategies to help ensure consistency with your treatment.

Will my treatment plan include other professionals such as dieticians or occupational therapists?

Depending on your specific needs, your treatment plan may involve a multidisciplinary approach. This means other health professionals such as dieticians or occupational therapists could be included in your care.

Can I share my treatment plan with other health care providers I see, like my general practitioner or chiropractor?

Absolutely. Sharing your treatment plan with all healthcare providers involved in your care can ensure a coordinated and effective approach to your overall health and well-being.

Mobile Allied Health Services

Do you provide physiotherapy services outside of the clinic?

Yes, we offer mobile physiotherapy services, bringing the treatment you need directly to your home.

What geographical areas do you cover for your mobile services?

We cover all of Brisbane and its surrounding areas. However, it's always best to confirm your location with us. You can also check if we provide our services in your area by clicking here.

Are the costs for mobile services different from in-clinic sessions?

Yes, there may be an additional charge for mobile services to account for travel time and costs. We can provide more specifics when you contact us.

What kind of treatments are available through mobile services?

We provide a wide range of treatments through our mobile services, mirroring the offerings of our in-clinic sessions, including exercises to improve mobility, joint manipulation, and soft tissue mobilisation, among others.

Do I need to have any special equipment at home for mobile physiotherapy services?

Not at all. Our physiotherapists will bring any necessary equipment with them. They can also suggest exercises that make use of household items.

Does health insurance cover mobile physiotherapy services?

This can depend on your individual health insurance policy. We recommend reaching out to your insurance provider to understand what is covered.

What safety measures are in place for home visits during the COVID-19 pandemic?

We adhere to strict safety protocols, including wearing PPE, practicing regular hand hygiene, and maintaining social distancing measures whenever possible.

How do I schedule a mobile physiotherapy service?

You can schedule a mobile service by calling us directly on 1300 585 088, or making a referral by clicking here. We'll work with you to find a time that suits your needs.

What should I expect during a mobile physiotherapy service visit?

During a mobile visit, your physiotherapist will conduct a thorough assessment and offer treatments similar to those available in our clinic, all within the comfort of your own home.

Can I choose to have some appointments in the clinic and some as mobile services?

Absolutely. We offer flexible treatment plans that can include both in-clinic and mobile appointments, depending on your preferences and needs.

Payments & Refunds

Do we offer bulk billing physiotherapy services at our clinic?

Yes, we offer bulk billing physiotherapy services for Medicare, Work Cover, and DVA clients. We will need a certain referral type from your GP to be able to process your bulk billing claim, these referrals are:
- EPC/CDM/GPMP referral for Medicare claims which gives you access to up to 5 allied health visits per calendar year
- WorkCover referral which gives you to an initial pre approved 5 allied health visits if your claim was approved
- DVA 904 form for DVA referrals which gives you 12 allied health visit per treatment cycle

Is physiotherapy covered by private health insurance?

Many health insurance policies do provide coverage for physiotherapy, but it's best to check with your specific insurance provider for details on your coverage.

What is your cancellation policy?

If you cannot attend a scheduled appointment, we require a 24-hour notice. Failure to provide notice may result in a cancellation fee (up to 100% of the fee).

Do we accept private health cover?

Yes, we do and we might be able to process an on-the-spot claim depends on your insurance company using HICAPS machine. You will need to check with your insurance provider to know your cover details.

Frequently Asked Questions

Getting Started

My Appointment

My Treatment Plan

Mobile Allied Health Services

Payments & Refunds

We care whenever you need it